Frequently Asked Questions
A. We have a variety of safes to suit both home and commercial usage. From fire, burglary, gun, data safes to treasury safes and high security safes.
A. The type of safe best suited for your use will depend on the contents and value of the contents. The more valuable the contents, the higher the rating needed. However, if fire is your main concern, you would need a fire safe with 1 or 2 hour rating.
A. Not necessarily. Safes are tested for fire or burglary or both. The safes will have labels designating their fire and burglary ratings.
A. A mechanical lock employs a 3-4 number dial that is turned to the opening combination. If the combination needs to be changed, it must be done by a qualified technician. The digital Lock employs a push button dial that uses a series of numbers to open the lock and is powered by batteries. The combination can be changed by the user. Generally, digital locks are easier to use, open quickly and allow user combination changes.
A. Digital locks are as reliable as mechanical, our sales staff can analyze your daily business use and advise the best lock for your needs.
A. Depending on the product and the type of lock, our technical service department will be able to assist. Please ensure you have your product’s model and serial numbers and always ensure you are near the product when you call.
A. Due to the weight and size of some safes, it is advised that safes be delivered and installed by trained crew. A lighter weight safe can be set anywhere but for the best protection, our team should deliver, install and secure your safe.
A. The safe should be installed closest to the area for usage.
A. High security safes should be serviced on a yearly basis. Service cost is minimal in comparison to the price of opening and repairing of a high security safe. Servicing should be done by a safe technician only.
A. A standard fire safe will protect paper documents only. Due to the high heat and humidity of a normal fire, photos and data should be stored in a data safe that does not allow the interior temperature to exceed 125 degrees Celsius. A fire-proof safe is a safe designed to retain an internal temperature of less than 177°C in order to avoid damage to documents, paperwork or cash. At temperatures greater than this paper will combust and be destroyed.
Fireproof Data Safe is specifically designed to store not just paperwork and documents, but also vital and irreplaceable computer media and back-ups, such as Flash Disks, CDs, DVDs and Hard drives. Fireproof Data Safes are suitable for any valuable plastic or man-made materials. Computer media is more vulnerable to heat than paper documents are. Fireproof Data Safes offer greater protection from fire than fireproof document safes, as they maintain a temperature of 52°C or less for a specified time period. At temperatures greater than 52°C computer media can become corrupted or be destroyed.
A. Any safe that can be carried should be anchored. Safe anchoring is a fundamental aspect of safe security as it prevents potential buglers from taking off with the entire safe to try and open it later. This service is not included in scope of delivery and must be ordered separately.
A. We are able to contact the manufactures who will release the combination code to us provided you give us the serial number of your safe.
A. All serials numbers are outside of the safe.
A. Absolutely, We can contact the manufactures who will send replacement keys. Please bear in mind this does take some time.
A. Yes, Our safes are serviceable and replacement parts are available. Please contact us with your details.
A. Investing in a safe is one of the best moves you can make when it comes to establishing anti-burglary protection as this is how you can prevent your important documents and valuables from being stolen.
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